Shipping Terms and Return Policy

Shipping Terms
Order will be shipped out within 4 working days after receipt of your payment. Our sex dolls in stock are all new and will never be second-used.

Your sex doll will be sent in discreet & intact packaging, there are no labels, markings, or logos, and with guaranteed product quality, please don't worry. You'll be informed by email with a FedEx/UPS tracking number after your package is shipping.

Shipping time is generally 7 working days but may vary depending on location, weather conditions, political event, etc. In the event of an unavoidable delay may occur during the delivery of your doll, we will notify you via email in time.

Sex dolls produced and shipped from China are usually shipped by sea, which takes about 1 month. We will focus on the goods sent from the warehouse in China to ensure that the goods are delivered to the customer's address completely and safely. Once the goods arrive in the United States and are in transit, we will contact you by email or send you a tracking number.

Customs Agents may open your doll box for inspection during transport, it is just for security check purpose, they won’t take your doll out of the box.

100% Satisfaction Guarantee

 Our customer service representatives will work with you to find the best solution for your situation by replacing the original item or providing a refund. It will charge a 50% restocking fee. we can't refund it if you have used the doll.

If you don't cancel it before we ship it, and you want to refuse to get it, it will charge a 50% total amount. It's for the shipping fees. It will cost a lot to ship to your country. And if you want to ship it by yourself, it will be fine. You need to bear the shipping fee.

To use our guarantee program, Click Here to Contact Customer Service. All product returns require a Return Merchandise Authorization, (RMA) number. Customer service representatives will provide shipping instructions. Do not repackage the order and return it to the "shipped from" address. Your refund will be processed as soon as your items are received.

Undeliverable Orders

We don't' provide returning labels, all the dolls need to ship by yourself.

 Orders returned to us as undeliverable will result in a 50% processing fee and no shipping refund will be issued.